Privacy Policy
Privacy Policy – Funding Hub Limited
FAP Name: Funding Hub Limited
FSP Number: 100711
Last updated: April 2026
A copy of Google’s Privacy Policy can be found here: https://policies.google.com/privacy
Introduction
Funding Hub Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website or engage with our services.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information about the Act, you can visit www.privacy.org.nz or contact our Privacy Officer using the contact details below.
Purpose of collection notice (IPP 3A)
When we collect personal information from you, we will take reasonable steps to ensure
you are informed:
- that the information is being collected
- the purpose for which the information is being collected the intended recipients or categories of recipients of the information (including
lenders, insurers, and other product providers) - whether the collection is authorised or required by law
- the consequences (if any) of not providing the information
- your rights to access and request correction of your personal information
This notification may be provided through this Privacy Policy, our Authority to Act and Privacy Waiver, application documentation, engagement letters, or other written communications.
If you choose not to provide certain personal information, we may be unable to assess your eligibility for financial products or provide our services.
Changes to this policy
We may update this Privacy Policy from time to time by uploading a revised version to our website. Any changes will apply from the date the updated policy is published.
What is personal information?
Personal information is information about an identifiable individual. This may include (but is not limited to):
- Name, address, and contact details
- Date of birth
- Occupation and employment information
- Financial information
- Identification information
- Credit-related information
- Feedback, testimonials, and communications
- Information relating to eligibility for financial products or services
Where we collect personal information about you from someone other than you, including on an ongoing basis or via third parties (such as lenders, credit reporting agencies, or professional advisers), we will take reasonable steps to notify you as soon as practicable in accordance with Information Privacy Principle 3A of the Privacy Act 2020, unless an exception applies.
How we collect your personal information
We may collect personal information directly from you through:
• Our website
• Telephone calls
• Email or written correspondence
• Engagement letters, application forms, or authority documentation
• Marketing campaigns or referral partners
We may also collect personal information, with consent or as permitted by law, from third parties such as:
• Lenders, funders, and insurers
• Credit reporting and identity verification agencies
• Professional advisers (such as accountants or lawyers)
• Referrers
• Publicly available sources
Our website may use cookies and similar technologies to improve your browsing experience and monitor website usage.
How we use your personal information
We may use your personal information to:
• Verify your identity and address
• Assess your eligibility for financial products or services
• Assist lenders, insurers, and other product providers to assess applications, undertake credit assessments, and make product or funding decisions
• Provide and administer our services
• Communicate with you, including responding to enquiries or complaints
• Manage our ongoing relationship with you
• Market our services to you, where permitted by law and consistent with your communication preferences
• Comply with legal and regulatory obligations, including AML/CFT requirements
• Protect and enforce our legal rights
• Any other purpose authorised by you or permitted under the Privacy Act 2020
Disclosing your personal information
We may disclose your personal information to:
• Lenders, funders, insurers, and other product providers involved in assessing or providing products or services to you
• Credit reporting agencies and identity verification services (including Equifax New Zealand Limited)
• Financial advisers and financial advice providers
• Service providers who assist us in operating our business (such as IT providers, auditors, and legal advisers)
• Regulatory authorities, courts, or tribunals (including the Financial Markets Authority)
• External dispute resolution schemes
• The Office of the Privacy Commissioner
• Any other person or organisation authorised by you or required or permitted by law
We do not sell personal information.
Reliance on client notification of third parties
In some circumstances, we may rely on you to inform other individuals (such as guarantors, shareholders, trustees, beneficiaries, or co-borrowers) that their personal information has been provided to us. Where this occurs, we document that reliance as part of our compliance with the Privacy Act 2020
Overseas storage and processing
Some service providers we use (such as cloud-based systems, IT providers, or software platforms) may store or process personal information outside New Zealand. Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients are subject to privacy safeguards comparable to those under the Privacy Act 2020.
Storing and protecting your personal information
We take reasonable steps to protect your personal information from loss, misuse, interference, unauthorised access, modification, or disclosure. These measures include:
• Restricted access to systems and information
• Secure data storage and transmission
• Internal privacy and information security policies
Personal information is retained only for as long as reasonably required for lawful business or regulatory purposes, including financial services record-keeping and AML/CFT obligations. When information is no longer required, we take reasonable steps to destroy or anonymise it.
Data breaches
We have procedures in place to manage privacy breaches. If a notifiable privacy breach occurs, we will notify affected individuals and the Office of the Privacy Commissioner as required under the Privacy Act 2020.
Internet use and third-party websites
While we take reasonable steps to maintain secure internetconnections, providing personal information online is at your own risk.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing personal information.
Cookies may be disabled through your browser settings, although this may affect website functionality.
Accessing and correcting your personal information
You have the right to access your personal information and request correction if you believe it is inaccurate, incomplete, or out of date, subject to certain grounds for refusal under the Privacy Act 2020.
To request access or correction, please contact us using the details below. We may require confirmation of your identity before processing your request.
Contact details and complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact
Privacy Officer
Funding Hub Limited
PO Box 46230
Herne Bay, Auckland 1147
Email: eugene@fundinghub.co.nz
We will acknowledge complaints within a reasonable timeframe and aim to resolve them promptly.
If you are not satisfied with our response, you may contact:
Office of the Privacy Commissioner
PO Box 10-094
Wellington, New Zealand
Telephone: 04-474 7590 (Wellington)
Telephone: 09-302 8680 (Auckland)
Email: enquiries@privacy.org.nz
Fax: 04- 474 7595
Website: www.privacy.org.nz